Customer Care Who Cares Wins Understand the true financial implications of meeting (and failing to meet) your customersí needs Experiential learning of how your customersí really feel Learn how to listen to what they are really saying Communication skills Problem solving Neuro Linguistic Programming Influencing skills 1-to-1 coaching Action planning focused on your real business issues Follow-up to ensure practical application of these new skills Outcomes: Passion in your staff for satisfying customers Your customers feel valued and heard Motivated staff! Improved internal communications and processes Your business grows naturally....
This a two day program with a one day follow-up session, to ensure that the benefits are locked in and applied in practice.
You will use a combination of techniques, which span from world-class business techniques, to some of the latest ideas in effective customer communications. You will build a much deeper appreciation of your customersí needs, problems and how they feel. You will learn new skills in rescuing your customers when things go wrong. You will ensure the voice of the customer is truly heard and acted upon.
Real change comes from learning not just 'How to' but 'Why it is importantí. Our lively, interactive style makes this a real personal growth experience.
© I-Change Ltd. 2019 I-Change Limited is registered in England and Wales with companies house number 03254769 at: Munstead Lane, Godalming, Surrey, GU8 4AG
..the result of Richard's intervention moved the team forward by at least 6 to 8 weeks - SmithKline Beecham, Director and VP of Enterprise Integration
click here for more testimonials
Article: Management and Change Management
Blog: We've been Trumped... or Brexit pt II
The aim of education is to enable individuals to continue their education ... (and) the object and reward of learning is continued capacity for growth. Now this idea cannot be applied to all the members of a society except where intercourse of man with man is mutual, and except where there is adequate provision for the reconstruction of social habits and institutions by means of wide stimulation arising from equitably distributed interests. And this means a democratic society. - John Dewey