Reality Model: a really interesting way to help explain why different people see things differently, and explains how complex communication is!
Fight or Flight: a core model for all our work that explains how & why people respond to stress
Our own Change Model, devised by us to explain the change journey in a simple 5-step fashion
Conscious Incompetence: a handy way or understanding another aspect of the change journey, and our need to acquire new skills
Mindmapping: we use this extensively within the site and this explains the technique
NLP: Neuro Linguistic Programming is a very good system for explaining some very complex behaviours and responses and we use this to help make some of the more intangible aspects of change easier to grasp
We had a complex problem to resolve... we only had one chance to get it right... we needed help in preparing, designing and running the meeting, so we brought in Richard who did exactly that... - Coats - Viyella European Supply Chain Director
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