This model is so crucial because it explains why different people, sharing an apparently similar situation, experience it totally differently. This is why witnesses to a crime all see something slightly different. It depends on their views and values, as well as past experiences and memories
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Society, community, family are all conserving institutions. They try to maintain stability, and to prevent, or at least to slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work -- on tools, processes, and products; on work; on knowledge itself -- it must be organized for constant change. - Peter F. Drucker