This model is so crucial because it explains why different people, sharing an apparently similar situation, experience it totally differently. This is why witnesses to a crime all see something slightly different. It depends on their views and values, as well as past experiences and memories
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The whole course of human history may depend on a change of heart in one solitary and even humble individual - for it is in the solitary mind and soul of the individual that the battle between good and evil is waged and ultimately won or lost. - M. Scott Peck