This model is so crucial because it explains why different people, sharing an apparently similar situation, experience it totally differently. This is why witnesses to a crime all see something slightly different. It depends on their views and values, as well as past experiences and memories
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Following the course at Henley, Richard has supported and coached me through the assessments and also through the period of uncertainty and change within the business. Richards's comfortable and relaxed style helped me work through new evaluation techniques and models. - General Manager - Estates National Grid Wireless
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Usually when people are sad, they don't do anything. They just cry over their condition. But when they get angry, they bring about a change. - Malcolm X, Malcolm X Speaks, 1965