There is a great little model which helps explain the learning process, but is also useful for helping to understand sometimes why communications breakdown. People are often unaware of what they know and what they don't know.
Remember when you first learnt to ride a bike? Initially you are unaware of what you don't know , then you try and fall off and realise you can't do this , then you can ride if you concentrate hard … next thing you are peddling around and not even thinking about it !
Obviously in real life this is a spiral and you keep moving onwards and upwards as you discover more things and aspects of things that you don't know and then master.
Richard is one of the very best I've ever worked with. - Coats - Viyella European Supply Chain Director
click here for more testimonials
Article: Management and Change Management
Blog: Plus ça change… or…What will the general election change?
Let us take things as we find them let us not attempt to distort them into what they are not. We cannot make facts. All our wishing cannot change them. We must use them. - John Henry Cardinal Newman