There is a great little model which helps explain the learning process, but is also useful for helping to understand sometimes why communications breakdown. People are often unaware of what they know and what they don't know.
Remember when you first learnt to ride a bike? Initially you are unaware of what you don't know , then you try and fall off and realise you can't do this , then you can ride if you concentrate hard … next thing you are peddling around and not even thinking about it !
Obviously in real life this is a spiral and you keep moving onwards and upwards as you discover more things and aspects of things that you don't know and then master.
Only one other organisation I know could have designed and facilitated this so well ... and they no longer exist - Senior Cap Gemini Consultant
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Even God cannot change the past. - Agathon