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Lessons from England’s early exit from Rugby World Cup

There has been so much hysteria and so many rantings since England lost to Australia, that I thought I would see what it might teach us about managing change.  Obviously there are two elements to all this, much as there are to most business issues.  There the cold hard facts, and how they are interpreted […][...] read more » Lessons from England’s early exit from Rugby World Cup

Silence is NOT neutral

If you find that your meetings are not giving you the discussion that you need, if people stay quiet and then disassociate themselves from supposed agreements afterwards, here is a handy little tip you can employ.  Change the rules of your meeting and state that silence will be assumed to mean that you endorse the […][...] read more » Silence is NOT neutral

Why 5 Y’s can be wise

The other day I was reminded of a technique I learned at the very beginning of my facilitation journey.  I suspect I mastered it in my childhood.  I was always the little boy that wanted to know Why?  My partner still (occasionally) gets annoyed when I revert to type.  I still like to know why.  […][...] read more » Why 5 Y’s can be wise

How much does a bad meeting cost you?

We all know that loads of time (and therefore money) is wasted in meetings that are either pointless or poorly run, but those very clever people over at the Harvard Business Review and come up wit a little tool to shock us into realising that time actually costs money. If you click on the image […][...] read more » How much does a bad meeting cost you?

Listening–some trade secrets

We are all great lovers, drivers and listeners aren’t we… or rather we like to think we are!  In case you have room to improve here are a few tips to help:- Ask good questions:   Questions show you are interested, which encourages them to open up, it helps them focus and perhaps helps expose things […][...] read more » Listening–some trade secrets

The danger of knowing what is best…

A company I know has a leader who has a vision of where they need to go to survive the threats that the economy and competition pose.  I am quite prepared to accept his analysis;  I believe most of his team are too.  So what could possibly go wrong and why is he facing difficulties […][...] read more » The danger of knowing what is best…

Leadership and Followership.

A client was having problems and the leader was finding it difficult if not impossible to get things done.  He had a relatively clear agenda and one that should make the business more profitable.  However, the very people who stood to benefit from this were somehow just not committing to it.  Why you might ask?  […][...] read more » Leadership and Followership.

7 deadly sins of communication–part 3

This the third in the series exploring our bad habits in communication.  Nagging is when you keep on and on at someone to do something.  By definition, if you have asked the same person for the same thing  multiple times they either aren’t getting the message or aren’t receptive to it.  You have to try […][...] read more » 7 deadly sins of communication–part 3

7 deadly sins of communication–part 2

When we blame someone (or something) we are seeking to explain or excuse a failure.  Now there is a time and place for analysing what went wrong and who was responsible but usually we do this we are seeking to distance ourselves from what has gone wrong.  Again, it is all about the intention.  It […][...] read more » 7 deadly sins of communication–part 2

7 deadly sins of communication–part 1

A psychiatrist named William Glasser identified seven habits that damage and undermine effective communication.  They each have a positive counterpart, the things we can do to promote good, healthy communication and relationships.  They are:- Negative Habits Positive Behaviours Criticising Supporting Blaming Encouraging Complaining Listening Nagging Accepting Threatening Trusting Punishing Respecting Bribing (or rewarding to control) […][...] read more » 7 deadly sins of communication–part 1