Posts Tagged ‘engagement’

Choice = Power or How to reduce resistance

Wednesday, February 23rd, 2011

I found myself pondering a situation today and wondering how I’d handle it and realised that one of the key issues for me was the fact that I had none of the facts in the case and had been offered only a binary choice, take it or leave it.  How you feel about that kind of thing perhaps is greatly affected by your life experience, your circumstances and your personal ‘wiring’, but I know my reaction would be very different had I been presented with the facts, been invited to contribute to the solution and come to a mutual conclusion on how to take things forward.  This reminded me that one of the key reasons that people resist change is because they are only given this kind of binary choice.  If you want them to go along with your plans, engage them, involve them, consult them and allow them to be part of the decision making process…

Belly dancing your way to oblivion?

Sunday, September 28th, 2008

Last night we went to a Moroccan restaurant, where in-between-times, they put on a a belly dancer.  Now that may seem like a good way a good way of bring in in the punters and differentiating yourself from the competition.  However, this luckless lady wasn’t engaging enough or good enough to make it anything other than an intrusion on our evening.  Interestingly, that night we watched a late night movie set in Algiers about a woman who became a belly dancer and the difference was plain to see.

The thing is, if you are going differentiate yourself from your competitors, make sure it is a good difference.  Make sure that you have really understood their needs, and are adding value.  After all, if McDonalds gave a free cactus with a every burger that would be different but not in very positive way…

Part of this lady’s problem was that she had failed to understand the essence of the art is to engage the the audience.  Make sure you have understood how to engage your customers…

“Not engaging in ignorance is wisdom.”  Bodhidharma

Are you a fiddler?

Monday, August 4th, 2008

I think that the world probably divides into two sorts of folks, those who like to leave well alone if something is working, even if it isn’t quite perfect It’s good enough isn’t it? and those who will take the same system and think “I could make this just a little bit better..” I have to admit to being a compulsive fiddler. I like things to work the way that works for me. So in the last month I have been ‘playing’ with 2 different laptops and managed to have to render both inoperable! Luckily, I was able to recover from both potential disasters without having too much grief. I guess this is one way of testing your disaster contingency plans… by precipitating the disaster: though it is a bit like testing your sprinkler system by setting fire to your house!

Some people are happier with self-induced change, others feel that Change will find them soon enough without going looking for it! A lot of people certainly feel safer when they have some degree of choice about the issue, and in a business environment giving choice wherever possible is an important element in engaging people. Some decisions need to be reserved for the ‘bosses’ but there are many non-crucial ones that are important to the staff and are neutral to the overall program. Allowing people this element of self-determination helps reduce resistance and usually improves the overall result. Also the more people you ask, the more likely you are to spot things that could go wrong, and to tap into hidden expertise and enthusiasm.

“It is our choices that show what we truly are, far more than our abilities.” JK Rowling