» Hints, Tips & Techniques

A pair of psychologists called Alan A. Cavaiola, PhD, and Neil J. Lavender, PhD surveyed more than 1,100 employees and captured their thoughts in a book called “Toxic Co-workers: How to Deal with Dysfunctional People on the Job”.  This is the fifth in a series of short blogs with  tips based on their work. 5. […][...] read more » Hints and tips: Dealing with awkward people–Tip 5

A pair of psychologists called Alan A. Cavaiola, PhD, and Neil J. Lavender, PhD surveyed more than 1,100 employees and captured their thoughts in a book called “Toxic Co-workers: How to Deal with Dysfunctional People on the Job”.  This is the forth in a series of short blogs with  tips based on their work. 4.  […][...] read more » Hints and tips: Dealing with awkward people–Tip 4

Have you noticed that mostly in business we sit opposite the people we are meeting with?  We put great store by looking the person in the eye.  In the animal kingdom, this is a challenge to assess who is the stronger, and if the other is a challenger for power… In business, it’s not so […][...] read more » Shoulder-to-shoulder

A pair of psychologists called Alan A. Cavaiola, PhD, and Neil J. Lavender, PhD surveyed more than 1,100 employees and captured their thoughts in a book called “Toxic Co-workers: How to Deal with Dysfunctional People on the Job”.  This is the third in a series of short blogs with  tips based on their work. 3.  […][...] read more » Hints and tips: Dealing with awkward people–Tip 3

A pair of psychologists called Alan A. Cavaiola, PhD, and Neil J. Lavender, PhD surveyed more than 1,100 employees and captured their thoughts in a book called “Toxic Co-workers: How to Deal with Dysfunctional People on the Job”.  This is the second in a series of short blogs with  tips based on their work. 2. […][...] read more » Hints and tips: Dealing with awkward people–Tip 2

Regular readers will know I’m a walker.  Yesterday we were out on the South Downs and at the end of a lovely (but muddy) winter’s walk, we had to descend to our final destination.  It turned out that the path we needed to take was not signposted, and only spotted by my faithful guide because […][...] read more » The slippery walk… the Change Journey

A pair of psychologists called Alan A. Cavaiola, PhD, and Neil J. Lavender, PhD surveyed more than 1,100 employees and captured their thoughts in a book called “Toxic Co-workers: How to Deal with Dysfunctional People on the Job”.  This is the first in a series of short blogs with  tips based on their work. 1.  […][...] read more » Hints and tips: Dealing with awkward people–Tip 1

We all seem to think that we are good at reading people and ‘trust’ those first impressions and it takes a lot of work, or time and  positive experience to change this if we didn’t like you.  Conversely, we tend assume that others will see our greatness, our potential and love us (just like our […][...] read more » How to understand the mechanics of someone’s first impressions (and influence them positively!)

People are much more persuaded by their own logic and reasons than ours, no matter how clever we like to think we are, so rather than banging our heads against a wall of their logic.  There is a better way.  If I push, they will push back (interestingly, this is not just confirmed Newton with […][...] read more » Persuasion and priorities

I found this wonderful card, which sadly I can’t share here, but it beautifully illustrates how one can look at the same data in two totally different ways.  It shows two overweight ladies sitting in front of a plate of cakes and one says to the other “According to my BMI chart, I’m too short!” […][...] read more » Interpretation