Archive for June, 2008

Resistance: Stepping into the Unknown

Thursday, June 5th, 2008

Yesterday I explained that there were many real reasons why people resist Change. I thought it might be interesting to explore these in a little more detail. So today, “Why standing still is never an option”.

If you think about it, the idea we can avoid Change is ludicrous. It is happening all around us all the time. Look in the mirror and you will probably notice the odd change or two; look in your wallet next time you fill up your car; turn on the TV and see what kind of shows are on today. Change really is a fact of Life and is avoidable.

However, and here is a key element, in order to feel safe, we need to feel in control. Control equals choice. So if I am able to choose not to do something, I must be in control and the world is a safe place!

When Cortes landed in South America, to claim it for Spain, he burnt his fleet of boats to ensure the men were ‘motivated’ to go forwards. Interestingly, if you ever need to lead a horse from a burning stable, you have to blindfold it to get it to move to safety. Burning platforms can work, but they have to be relevant and compelling for the individual concerned.

The Flight / Fight mechanism will keep us locked up and static, till our fear threshold is lowered enough that we can respond rationally to what is being asked of us, so quoting logical facts and figures before the emotional baggage is ditched is doomed to failure.

So step 1 in Change, is deal with the emotions, help people to feel safe.

“Nothing in life is to be feared. It is only to be understood.” Marie Curie
“Fear is a darkroom where negatives develop.” Usman B. Asif

I don’t want to..

Wednesday, June 4th, 2008

We have all heard about resistance to Change. It’s a bad thing… right? Not necessarily! And thinking that it is a sure way of running into trouble. Resistance essentially is all about communication. Either the behaviours are subtle forms of communication in themselves, or stem from incomplete or ineffective communication on the part of management. If you try to quash it, then I can almost guarantee that you will fail to implement your programme successfully. If you explore and deal with it in a respectful way, it might well ensure success.

Here is a list of some of the reasons for resisting Change, I feel that:-

  1. Moving into the unknown feels more dangerous than staying ‘still’ (of course the option to stay still is an illusion as change is going on all around us all the time)
  2. I don’t have the capabilities I will need in the new environment
  3. I don’t know how to ‘do’ the new behaviours (I have no map, no role models)
  4. I will be leaving behind something I value, either in terms of ideas, memories or relationships
  5. I am overwhelmed by it all emotionally and can’t cope with the additional workload
  6. It may not be such a good idea, and need more convincing
  7. You may have some hidden agenda that I don’t understand.
  8. I will somehow become a different person and my life will change in all sorts of unexpected and unwelcome ways
  9. That I may loose status or somehow be worse off
  10. It just won’t work!

There are all sorts of ways of handling these issues, but they all come down to communication, by which I mean doing a lot of listening before telling them why they are wrong!

I will be exploring this in more detail in forthcoming blogs

“Resistance is thought transformed into feeling. Change the thought that creates the resistance, and there is no more resistance.” Robert Conkin
“Supreme excellence consists in breaking the enemy’s resistance without fighting.” Sun Tzu


Motivation… the short version

Tuesday, June 3rd, 2008

I was reading the synopsis of a best selling book on motivation this morning and I was frankly unimpressed, so at the risk of setting myself an impossible challenge, here is what I believe is the essence of motivating people. 

They fall broadly into two camps; those who pursue ‘good’ things and those who seek to avoid ‘bad’ things.  Of course they decide what constitutes good and bad.  People do things because they choose to. 

They choose to do things that:-

  • Interest them
  • Reward them, either sooner or later
  • Remove them from risk or other nasty things
  • Make them feel good 

I think that is about it.  Obviously different people are motivated by different things and your job is to find out what motivates whom.  It is a subtle and complex art and requires insight and sensitivity.  Crude attempts to motivate tend to turn people off as they are not only irrelevant, they basically show that they are not seen and appreciated as individuals.

“You don’t have to be a fantastic hero to do certain things – to compete. You can be just an ordinary chap, sufficiently motivated.”    Edmund Hillary

Filling the gaps

Sunday, June 1st, 2008

You may recall that Cooke Towers is being refurbished, and that we have being going through all sorts of chaos as the virtual heart has been torn out of our home. We are camping in the Utility Room and cooking on a single ring plus a microwave. It feels pretty basic, but I am also aware that there are many families in Burma and China that would love to have what we have right now.

I think the nadir of the process was the day I came home to holes in the walls and holes in the floor. It just seemed to break some fundamental integrity of the room. Oddly, once these holes were repaired, and the walls replastered, I started feeling better about it all. As you can gather from the picture, we have begun to regain some structure, having put in base and wall units. It is still very much work in progress but now I can fill-in the missing gaps and have some idea what we will be left with.

The human brain is brilliant at doing this and will always try to join up the dots to make sense of our data, and convincing as these hypotheses may be, they only represent guesses. However, we often act on them as if they were truths. We assume motivation, we infer meaning and significance from things that others do and fail to do hardly stopping to consider that we, as mere bit part actors in their dramas may be totally irrelevant to them in that instant.

If you find yourself stewing over an imagined slight, rather than feeling bad, go and talk to them and check your facts and interpretation. 9 times out 10 you will find that you were wrong enough to make this a valuable exercise.

“We simply assume that the way we see things is the way they really are or the way they should be. And our attitudes and behaviors grow out of these assumptions.” Stephen R. Covey

“Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won’t come in.” Alan Alda

Resources:

  1. Previous kitchen blogs here and here