It is worth asking for what you want

Regular readers will remember that we had the kitchens in Cook Towers refurbished some time ago, and this was accompanied by a wholesale  replacement of our pots, pans etc.  Much to the chef’s dismay, we discovered that both sets of new pans have started to lose their coating /surface.  It caused some distress as we had hoped that they would last us for many years. 

Our initial reaction was to curse and do little constructive; next came resignation (“They’ll never exchange it..”)  One of the sets was purchased over the net and there was no contact information, the other came from a store that had since ceased to trade.  Clearly the Gods were messing with us…

Then, the other day, I looked online and found a number for the first one.  They were heavy cast iron pans and it was going to cost a fortune to post them back.  However I talked to a lovely lady and she only asked for some photos; the next day she told us she was sending out brand new ones.  For the other set I called another dealer and explained our problem and they gave me the manufacturer’s number and said they were very helpful.  Another nice lady called me back and once again requested photos.  I explained that not only was the coating coming off but the handles were unsafe, and that if possible, we’d prefer their other design.  Whilst this has not been finalised yet, I am confident that it will be satisfactorily resolved. 

It is a great lesson in the power of asking for what you want and not listening to that disempowering little voice in your head which tells you they will never give it to you and you are wasting your time.  I’m a big believer in giving feedback and it is great to have it so well received. 

Sometimes you just need to ask….

“Living with integrity means: Not settling for less than what you know you deserve in your relationships. Asking for what you want and need from others. Speaking your truth, even though it might create conflict or tension. Behaving in ways that are in harmony with your personal values. Making choices based on what you believe, and not what others believe.”   Barbara De Angelis

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