A tale of 3 IT Giants…and a corporate ineptitude

imageYesterday was the day after Apple’s big iPad launch event and they released v7.03 of their iOS operating system, so I clicked to upgrade.  Apple has a global reputation for excellence and ease-of-use, so it was bound to be simple wasn’t it?  NO!  It turned out they had changed their T&C’s for iCloud and you had to accept these… simple?  NO!  I and numerous other unlucky users found you couldn’t accept them as their server wouldn’t connect.  I spent an hour searching the net for answers, none of which worked, and ended up having to delete my account and reset it up… Great service… very slick!

Later I tried for the third time to download and install Windows newest  release of their global operating system 8.1.  Microsoft having been dominating this space since the 90’s, so they have this off pat surely?  NOPE!  I had tried twice before, wasted about 3 hours and nearly messed up my system over the weekend.  I’d read everything out there and updated every possible driver and unplugged every peripheral device as it was deemed to be some kind of driver conflict.  It got to 40% installed and the machine (the almost brand new, completely updated and highly specified machine..) turned off mid-install!  Luckily it reverted to its previous state okay but when I called my PC helpline they said “Loads of people are having issues with it, we recommend waiting a month or so till they get it right and and reissue the code”.

Finally, my afternoon was wasted by Samsung who despite being the one of the worlds biggest maker of smartphones and computers seem totally incapable of writing a simple piece of backup code.  I wanted to backup my phone; on my old Blackberry this was simple and took 10 minutes.  I spent an hour or so just trying to get the computer to see the phone, and once it had, the program kept hanging.  Four hours later, I still hadn’t succeeded in this simple task.

Three global leaders, worth $900 billion, seem incapable of doing their basic ‘job’ properly.  They employ the smartest people so it can’t be a lack of capability, and it certainly isn’t because they lack the resources, therefore we must assume it is because it simply isn’t important enough to them.  How on earth do the survive when they don’t care if their products work properly?  It is pretty hard to avoid their products so we have to lump their lousy programming.  If you are running a smaller business it is a very different deal.  We need to ensure that our customers lives are made easier and better by working with us.  They have to know that we care that we deliver quality and that we don’t take their business for granted.

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