Posts Tagged ‘quality’

A tale of 3 IT Giants…and a corporate ineptitude

Thursday, October 24th, 2013

Yesterday was the day after Apple’s big iPad launch event and they released v7.03 of their iOS operating system, so I clicked to upgrade.  Apple has a global reputation for excellence and ease-of-use, so it was bound to be simple wasn’t it?  NO!  It turned out they had changed their T&C’s for iCloud and you had to accept these… simple?  NO!  I and numerous other unlucky users found you couldn’t accept them as their server wouldn’t connect.  I spent an hour searching the net for answers, none of which worked, and ended up having to delete my account and reset it up… Great service… very slick!

Later I tried for the third time to download and install Windows newest  release of their global operating system 8.1.  Microsoft having been dominating this space since the 90’s, so they have this off pat surely?  NOPE!  I had tried twice before, wasted about 3 hours and nearly messed up my system over the weekend.  I’d read everything out there and updated every possible driver and unplugged every peripheral device as it was deemed to be some kind of driver conflict.  It got to 40% installed and the machine (the almost brand new, completely updated and highly specified machine..) turned off mid-install!  Luckily it reverted to its previous state okay but when I called my PC helpline they said “Loads of people are having issues with it, we recommend waiting a month or so till they get it right and and reissue the code”.

Finally, my afternoon was wasted by Samsung who despite being the one of the worlds biggest maker of smartphones and computers seem totally incapable of writing a simple piece of backup code.  I wanted to backup my phone; on my old Blackberry this was simple and took 10 minutes.  I spent an hour or so just trying to get the computer to see the phone, and once it had, the program kept hanging.  Four hours later, I still hadn’t succeeded in this simple task.

Three global leaders, worth $900 billion, seem incapable of doing their basic ‘job’ properly.  They employ the smartest people so it can’t be a lack of capability, and it certainly isn’t because they lack the resources, therefore we must assume it is because it simply isn’t important enough to them.  How on earth do the survive when they don’t care if their products work properly?  It is pretty hard to avoid their products so we have to lump their lousy programming.  If you are running a smaller business it is a very different deal.  We need to ensure that our customers lives are made easier and better by working with us.  They have to know that we care that we deliver quality and that we don’t take their business for granted.

Golden Oldies

Saturday, February 28th, 2009

I was driving along the M25 this evening and noticed one of these old Bentley Speed 6’s: as I pulled off about 30 minutes later onto the A3, there it was.  We were next to it and you could hear this huge, powerful throaty growl.  I guess it must have been almost 80 years old and still sounded amazing!  I then realised that I was listening to Chuck Berry ‘Johnnie B Good’ and that is 50 years old and still had its power.

When you build something right, when you give it your heart and soul, it stands the test of time.  I wonder how many of the things we are making today will be around in 50 years and still be ‘doing the business’? 

I think that something special happens when we offer the best of ourselves, whether that be at work or just show up and let ‘our light shine’.  How do you set this kind of example?  How do you create an environment where excellence flourishes?

“Excellence can be obtained if you:
…care more than others think is wise;
…risk more than others think is safe;
…dream more than others think is practical;
…expect more than others think is possible.”