Posts Tagged ‘Change’

New from old–a recipe for Change

Monday, May 21st, 2012

This weekend I went to a very unusual concert in the historic setting of Trinity College chapel in Cambridge.  It was part of the early musical festival.  It featured a Norwegian group of singers call Trio Medieval, who played with Arve Henriksen.  They sang largely unaccompanied, apart from Arve.  Their repertoire was based on 12-13th century music, both religious and folk based. 

They sang magnificently but what interested me is that, of course, there are no recordings of how this music sounded all those years ago.  Records of the music are sketchy and the music has been handed down from generation to generation, no doubt changing as it went.  They say that they find freedom in this vagueness and use what they know to as a basis for their music rather than feeling straight-jacketed by tradition. 

Arve, plays a trumpet, but makes sounds with it that sound like anything but a trumpet, using modern technology to further change and modify his sounds.  At times it sounded more like jazz than monastic music. 

The fact is Change is just doing something different with something familiar.  I wasn’t certain whether I would want to hear much more of their music but I was sure I was very pleased to have been there.  It was fascinating to hear something so familiar turned on its head and presented afresh.  If you want to change, forget the rules, just play, explore and see where that leads you.  Rules are just short-cuts but they always lead back to the familiar.

“If I’d observed all the rules, I’d never have got anywhere.”   Marilyn Monroe

“Hell, there are no rules here – we’re trying to accomplish something.”   Thomas A. Edison

The Greeks & the French vote for Change… or did the turkeys just refuse to vote for Xmas?

Monday, May 7th, 2012

Yesterday roughly 70% of the Greek voters said “No!” to austerity (despite same same proportion still wishing to remain within the Europe!)  At the same time the French voters voted for Hollande and his anti-austerity platform.  So both sets of people want to get better, economically speaking, but refused to take their ‘medicine’.  This is another interesting example of people having to see their needs being met in order to accept Change.  I’m not saying that the previous regimes necessarily had all the answers but the idea of spending your way out of this debt crisis seems madness.  The incumbent’s errors lay in the fact that they were unable to persuade their electorates that the vile tasting medicine was going to make them better, economically speaking.  If the amount of pain the ‘cure’ is delivering is equal to that you are currently suffering, or about to suffer, then you are unlikely to take the medicine.  If people have to choose between pain today or pain tomorrow, they will always, always choose the latter.

 

 

“Politicians and diapers should be changed frequently and all for the same reason.”  José Maria de Eça de Queiroz

“An election is coming.  Universal peace is declared, and the foxes have a sincere interest in prolonging the lives of the poultry.”  George Eliot

WHAT will it take to Change?

Monday, May 7th, 2012

Today, the second guest Blog from Maurice de Castro, leadership expert and speaker, telling the rest of his personal story:

In yesterday’s blog I referred to a time when I faced the challenge of playing my part in helping to turn a business around that was on a slippery slope to nowhere. I used the Yes BUT story as a means of expressing the power and impact of just a couple of words. Well here’s another powerful example.

During that same period in that same business I made another huge mistake which I learned from and has served me well for many years since in both my professional and personal life.

Here is the mistake.  As the business was in such bad shape when I arrived I spent a ridiculous amount of time asking people “WHY?”

  1. “Why do we have to lowest sales performance in the country?”
  2. “Why do we have the highest cost base?”
  3. “Why is morale so low?”
  4. “Why is customer service so poor?”
  5. Etc., etc., etc.

That seemed a good place to start and made sense at the time but it just didn’t work. I realised after a while that every time I asked the question there were no shortage of answers. Everyone had an answer, every answer was different and every answer became a personal belief.

As you know it’s not that easy to change a belief.  It occurred to me that everyone had a story and I had done nothing but get them to focus on that story and replay it to me. Whilst many of those stories made sense the fact that there were so many made it impossible to identify what the real issues were and more importantly get people to think past them.

I realised that people love a good story.  After a while I worked out that I had to change tact completely as the WHY was only pushing us back even further. So I changed the question.  The new question was.

  1. “WHAT will we do to have the highest sales performance in the country?”
  2. “WHAT will we do to be cost leaders in this business?”
  3. “WHAT will we do to raise morale?”
  4. “WHAT will we do to make our customers love us?”

A simple word and a simple blog I know and many readers will be way ahead of the game and say well of course that’s just common sense. Well as they say common sense doesn’t seem to be that common any more.  It wasn’t for me back then but it is now.  By the way, with Yes AND together with WHAT, everything changed.

Yes BUT, No BUT, Yes BUT …

Sunday, May 6th, 2012

Today, a guest blog from Maurice de Castro, leadership expert and speaker, talking about his personal experience in leadership:

From a leadership perspective one of the most crippling environments you can ever find yourself in is the Yes BUT culture. Those two small yet devastatingly powerful words only serve to maintain the status quo and deprive innovation, creativity and imagination of the fuel it needs to see a company thrive. A number of years ago I was asked to lead a particular business through a rather dark time. Terribly low morale, very high costs, poor sales performance, low customer satisfaction and so on.

The business had created its own debilitating web of Yes BUT’s” so that nothing could or would ever change. It was full of good people working extremely hard but trapped in their own creation. Have you ever watched a fly try to free itself from a spider’s web?  Well it’s a little like me trying to stop my wife buying yet another pair of shoes, it ranks on the impossible list. The fly has to be freed.

After many months of sleepless nights I finally found the solution. I asked a toy manufacturer to provide me with 1000 plain white round squeezy stress balls. On each ball I had the words Yes BUT printed on one side with a big red cross struck right through the middle of the words. On the other side of the ball I had the words “Yes AND” printed. I invited every member of staff to join me at a large local theatre where I very clearly presented our Yes BUT dilemma and gave everyone their own ball. I asked them to take theirs ball with them everywhere they went in the business and if they EVER heard the words “Yes BUT” used I asked them to throw their ball at that person as hard as they could regardless of their position. For the next 3 months balls were flying everywhere and I mean everywhere, it was like a war zone. Within 12 months everything changed. Everything! Two small words made the massive difference between success and failure.

What the mayoral referenda tell us about Change

Friday, May 4th, 2012

10 English cities in Manchester, Liverpool and Coventry just had referenda to decide if they want London-style mayors.  The turn-out was incredibly low, 24% in Bristol, and the proposition was greeted with underwhelming scepticism.  Why you might ask?  The answer is a simple one, this is either viewed as unlikely to solve voters problems or worse still, trying to resolve issues they don’t care about or do not feel they have.  You can never get people to vote for something when they can see no benefit in it… turkeys are more likely to vote for Xmas!

If you want people to change the very first question you need to answer is What Is in it For Me?  If you can’t articulate this clearly, if they don’t believe you can deliver, if they don’t trust you… you are wasting your time and energy.

“Anything important is never left to the vote of the people. We only get to vote on some man; we never get to vote on what he is to do.”  Will Rodgers

“Bad politicians are sent to Washington by good people who don’t vote.” William E. Simon

An Arctic explorer’s lessons on Change

Thursday, May 3rd, 2012

I went to a talk yesterday by Pen Hadow, who rose to international fame when in 2003 he became the first person to trek solo, without resupply by third parties, from Canada to the North Geographic Pole – a feat which has not been repeated and thought comparable in difficulty to making the first ascent of Everest, solo and without oxygen. Within months he went on to become the only Briton to have trekked, without resupply, to both the North and South Poles.  As you can imagine he had some very interesting thoughts to share and stories to tell.

I’ve listened to a number of fascinating Britons talk, including my personal favourite, Ranulph Fiennes, and I’m always left with the feeling that they seem to be part of some different species (from mere mortals like me) and to connect us to our historic forebears whose exploits shaped and developed the world and our history.  Pen felt that the thing that defined him and his journeys was as much as anything the fact that having locked onto a goal, he simply kept going, doing the simple things over and over again.  Though he recognised the need for good planning and effective risk management and mitigation. 

What I, perhaps ignorantly, had never realised, was that the Artic has no land mass underneath it.  The ice simply floats on the sea.  What looks like a one sheer white mass of ice is, in fact, made up of a mixture of walls of ice, composed of  many blocks and carved up with vast tracts of open water.  You can’t get there by walking.  It is a mixture of climbing over these barriers, then, where necessary, swimming though the water, before starting again all the while pulling a sledge with everything you need weighing 20 stone!

He had many tales of the difficulties including the temperature (-40°c), the distance (478 miles) and polar bears who can weigh up to 1400 kilos!  On day 45 he fell through thin ice and lost one of his skis and had to trek the rest of the way without it. 

He felt this journey was a personal pilgrimage and an important goal he’d set for himself, but recognised that if it were to mean anything more he needed to share this experience and the lessons learnt in order to wake us up to the reality of global warming.  At this rate, within the next 20-30 years the ice might totally disappear in the summer months.  The temperature differential between the pole and the equator drive both the gulf stream and the jet stream and these are the engines that make our weather.

All of this was interesting and important in its own right but the extra take-away for me was the fact that he felt it was crucial to engage people emotionally through his story telling in order to get them them to change their behaviour.  Dry facts won’t do it, which is why few of us are persuaded by scientists.  However this kind of tale which hits you at an emotional level is much more powerful.  Perhaps we need a few more of our leaders to take lessons from explorers when trying to sell Change to their people?

“Apparently 99% of Earth’s species have become extinct and on current form re the environment homo sapiens may end up in the wrong category.”  Pen Hadow

“Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honour and recognition in event of success.” [From an advertisement, almost certainly apocryphal, preceding Shackleton’s Nimrod expedition.]

GM crops and lessons about Change

Wednesday, May 2nd, 2012

I was listening to a program on the radio about GM crops.  The scientists were getting excited as they believe that they will be able to use the genes from Sicilian blood oranges, which apparently turn red due to the cold night time temperatures there, and consequently are high in anthocyanins to help prevent cancer, aging effects, diabetes amongst other things.  They are also looking to make orange juice which helps you lose weight, grains fortified with the zinc our bodies need and new sustainable sources of Omega-3.

The key phrase was that they have recognised that for GM to have a future it has to offer a clear benefit to the 100% who consume it and not just the 2% who farm it.  This is the clear lesson for anyone seeking to implement Change, you have to deliver relevant benefits to those who you want to change!  Failure to do so only leads to failure…

 

“To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly”   Henri L. Bergson

We cannot become what we need to be, remaining what we are.”   Max Depree

A journey of a thousand miles…

Thursday, April 26th, 2012

..starts with the first step, so said Lao-Tzu.  The same wisdom is at the heart of Change.  I’m delighted to report that my latest client has recognised, for themselves, this simple yet profound truth and thus done much better than many bigger and more ‘sophisticated’ companies.  We had an initial session to map out their Change journey and as with every company I have ever worked for, communication was identified as as a key missing element.  So, within 48 hours they briefed their entire team on what had happened at this meeting and engaged them in some of the thinking that the senior team had wrestled with.  They realised the value of a strategic focus and initiated a series of monthly strategic meetings, off-site, to continue mapping this journey.  Next, they set up a regular weekly meeting for the senior team to ensure that their communication was better.  This simple step has transformed other companies I have worked for and should not be undervalued because of its apparent lack of complexity.  It is commitment and persistence that wins the race, rather than cleverness, as so many who recently ran the London Marathon found out.

You can pay clever consultants a lot of money but nothing will work as well as beginning, and then sticking to it!

S.O.S. – How the Titanic established the need for wireless telegraphy or radio

Sunday, April 15th, 2012

The Titanic is much in the news at present with its centenary and the 3D re-release of the hit movie of that name.  As a proud citizen of Godalming, we remember Jack Phillips, the senior radio operator, and local hero.  He is credited with manning the radio to the end trying to get help for the stricken liner.  I knew all this, but what I didn’t realise till this week, is that at that time, the radio was seen as a piece of new fangled gadgetry with dubious serious use on a boat.  Post-disaster it became de rigor.  It is hard to imagine that radio was once seen in this light, so essential has it become. 

On a smaller scale I remember when I was working for SmithKline Beecham some 20 years ago, a huge global corporation and early adopter of email, being sent on a training course with the site director.  He sat next to me and scornfully enquired why he was learning this when he had a secretary?!  By the time I left, a mere 4 years later, people of his grade were spending 2-3 hours a day working with email!  These days, in Britain alone, we send 2,000,000 emails   a   MINUTE!

What is unthinkable at one moment in time becomes taken for granted moments later.  Such is Change!  Try to think the unthinkable and maybe you can be the author of Change in your Life and your business

“It’s not true I had nothing on, I had the radio on.” Marilyn Monroe

Resources:

  1. Titanic and radio
The distress signal picked up by a 14 year old

This is what the radio was like back then

 

 

 

 

 

 

 

 

 

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Rumours of shortages and what they can do…

Sunday, April 1st, 2012

A bunch of fuel drivers want more pay (and better terms and conditions), a minister blows it in spectacular style and we disrupt our buying patterns by 170% in a day, queues, empty garages and accidents with jerry cans.  The mere thought of a shortage and we manifest one instantly!  Last week I walked round Bewl Water, a new reservoir in Sussex, it is 770 acres of water and 12+ miles round, with a capacity of 6,900,000,000 gallons but when I went there it was less than half full, acres of bare earth and we are still in March with summer to come, and water restrictions already in place.  Isn’t modern society a complex, interconnected wonderment?

These are two of the key requirements for modern society, fuel and water and even the the thought of shortage and we are in turmoil!  Surely there are some lessons here?  There are so many ways we can all use and store water more sensibly.  I once spent a week bush crafting where we bathed in a bowl of water and everything we used we hauled and that taught me just how little we really needed.  We live in a country with copious rainfall and we do nothing to harvest or share it.  Developers are allowed to build new estates that fail to harvest  rain and direct it straight down the sewers. We know that in times of abundance the west has developed a consumption based culture with no thought to the resources we consume and in space of a few days we have a vision of the consequences.  I wonder if this is a wake-up call?

Change comes in many guises.  The slow, near invisible changes that Time brings about as we age, the instant changes left in the wake of a disaster, intention driven changes as a result of careful planning, the slow changes that exercise or diet can bring about if we really work at it.  They all need a trigger.  As a species we are infinitely adaptable and just need a spur.  Give people a good enough reason and they change; create a burning platform and they leap forwards.  Fuel for thought (if nothing else!)

“They have plundered the world, stripping naked the land in their hunger… they are driven by greed, if their enemy be rich; by ambition, if poor… They ravage, they slaughter, they seize by false pretences, and all of this they hail as the construction of empire. And when in their wake nothing remains but a desert, they call that peace.”    Tacitus, The Agricola and the Germania

“Any idiot can face a crisis – it’s day to day living that wears you out.”   Anton Chekhov