It is all communication .. even when it is a brick!

Sir Fred Goodwin, of RBS notoriety, was the unfortunate victim of a vandal’s attention last night when his ?3m Morningside home and black Mercedes were damaged.  Illegal as these actions were, they undoubtedly communicated much of what many people are feeling right now. 

Communication does not have to be verbal to be clear or potent.  What actions could you take that would give voice to powerful messages about how you are feeling?  How do your customers communicate with you and your business using this non-verbal language.  If you don’t pay attention to the more subtle cues, the next message may come attached to a brick!

Resources:

• Times article 

Tags: body language, cues, non-verbal communication

This entry was posted on Wednesday, March 25th, 2009 at 14:07 and is filed under Communication, Hints, Tips & Techniques. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.