Posts Tagged ‘cues’

It is all communication .. even when it is a brick!

Wednesday, March 25th, 2009

Sir Fred Goodwin, of RBS notoriety, was the unfortunate victim of a vandal’s attention last night when his ?3m Morningside home and black Mercedes were damaged.  Illegal as these actions were, they undoubtedly communicated much of what many people are feeling right now. 

Communication does not have to be verbal to be clear or potent.  What actions could you take that would give voice to powerful messages about how you are feeling?  How do your customers communicate with you and your business using this non-verbal language.  If you don’t pay attention to the more subtle cues, the next message may come attached to a brick!

Resources:

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I’m a celebrity… part 2… Grrrr!

Friday, November 21st, 2008

Tonight’s little anthropological insight was about territoriality.  They brought two new people in yesterday who didn’t handle their entrance to the group very well.  and triggered the group’s territorial instincts.  New groups are observed to go through four phases:-

  • Forming [where the group is being careful and relatively polite and cautious]
  • Storming [where they start vying for position]
  • Norming [when they establish a natural pecking order]
  • Performing [where they can work effectively together]

If someone enters a group they change the chemistry and dynamics and this sends the group of in another micro-iteration of this process.  Interestingly, the viewing public recognised and responded to the inappropriate cues and ‘judged’ the malefactors and put them in the ‘trial’.

“The well-run group is not a battlefield of egos.”   Lao Tzu

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