Posts Tagged ‘body language’

It is all communication .. even when it is a brick!

Wednesday, March 25th, 2009

Sir Fred Goodwin, of RBS notoriety, was the unfortunate victim of a vandal’s attention last night when his ?3m Morningside home and black Mercedes were damaged.  Illegal as these actions were, they undoubtedly communicated much of what many people are feeling right now. 

Communication does not have to be verbal to be clear or potent.  What actions could you take that would give voice to powerful messages about how you are feeling?  How do your customers communicate with you and your business using this non-verbal language.  If you don’t pay attention to the more subtle cues, the next message may come attached to a brick!

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Communication… but not as we know it Jim!

Wednesday, March 11th, 2009

I had an interesting little lesson in communication today.  Romantically speaking, my daughter is having a somewhat turbulent time of it at present, .  My eagle-eyed spouse noticed that a)  A few days ago, she had removed the ring her chap had given her  and  b) yesterday it was back on her finger. 

Today we were chatting to a neighbour and friend of the family, who when my wife mentioned the ring, said “Yes, I noticed that too…”  Clearly this simple little act communicated volumes to these ladies but I suspect would have gone unnoticed by most trouser-wearing members of the species. 

It is a really interesting example of how our actions communicate our feelings and inner state.  Communication is so much more than what we say and all those silly bits of ‘corporate speak’.  If we open our eyes, if we really listen, it is amazing how much we can pick-up.  At the same time everything we do is communicating with those around us.  This is why it is such a minefield, as we often say one thing but do another.  In order to understand someone we have to ‘listen’ with much more than just our ears.

“It seemed rather incongruous that in a society of super sophisticated communication, we often suffer from a shortage of listeners.”   Erma Bombeck

“After all, when you come right down to it, how many people speak the same language even when they speak the same language?”   Russell Hoban