Posts Tagged ‘rapport’

We all walk a singular path…

Monday, December 6th, 2010

I think that one of the most profound lessons I have learnt over the last 9 months since Carys’s passing has been that when you lose someone that each person experiences and processes that loss very differently.  I am aware that setting it down like this it seems a statement of the obvious (and perhaps it is.)  However, when a family loses a member you tend to assume that you are all on a somewhat similar path and timetable.  This could not be more wrong.  Last night my daughter had a very difficult time of it and broke down. It is now even more clear to me that my children are on a very different timetable to me.  Of course some of this is simply a feature of the different relationship we had with her, and some of it is down to our differing characters, experience etc. 

I can see that for all we have achieved in this period, there is still a huge distance to travel.  I know that we all have our own  interpretation of reality, but this aspect of it is singularly challenging. It serves to reinforce the fact that whenever we fail to find out where the other person starts their journey from, we are likely meet with some level of miscommunication.  I feel that I must be failing to get over the significance of this discovery, as this seems to read like something we should all know already, and yet I have never heard it before.

The other feature of last night was the realisation that when you scratch the surface of the new ‘paint’ that we have applied, it is clear just how much damage is still present beneath the surface.  I send out my thoughts and prayers to you others who are on this painful path too…

“Grief is perhaps an unknown territory for you. You might feel both helpless and hopeless without a sense of a “map” for the journey. Confusion is the hallmark of a transition. To rebuild both your inner and outer world is a major project.”   Anne Grant

You are not alone…

Saturday, August 1st, 2009

Today I was reminded of the incredible power of learning that you are not the only one in your particular boat.  It is so easy to worry and feel scared; perhaps even think that you are going nuts.  Over the last few days someone close had something odd going on and of course it is worrying.  We all subconsciously scan our environment and that includes our bodies, for anything abnormal.  Once our alarm has been triggered it isn’t simple to turn it off.  We constantly worry away at what is causing this. 

This is where knowledge is power; discovering other people agree with us or feel the same way, or can explain what we are feeling or seeing is a huge relief.  Suddenly we are no alone, not nuts, not powerless.  It is one of the real gifts of the internet.  It gives us access to a universal library and window into the inner world of others. 

Helping others not feel on their own is one key step to building rapport and those people who can make us feel understood on a regular basis earn our trust and our love.

“From the outside looking in, you can’t understand it. From the inside looking out, you can’t explain it.”

Thoughts or Feelings?

Thursday, May 22nd, 2008

I think there maybe two sorts of people in this world, those who are guided by their thoughts and those who are mainly lead by their feelings. If you wanted to be sexist, then I suspect that more men fall into the first group and more women into the second one. Both are obviously useful, both have their own advantages, both are appropriate in particular situations. Neither tends to be right in every instance and of course we all have both faculties. The thing is, we have a tendency to lean rather heavily on our favourite modality and not switch smoothly when it would help us to do so.

Imagine a scene where a wife is talking to her husband about a missed anniversary card. She may well be saying something about how hurt she feels and how forgetting something so important means (to her) that he can’t really care about her. He replies with a variety of logical reasons why this isn’t the case. Ignore the details but it is very hard to really communicate to someone who is referencing the other modality, unless you use your empathetic abilities to move into the same space as them. It is rather like and Englishman talking to a Frenchman; one of them needs to switch language.

If you find that you are having problems getting through to someone, perhaps you might want to check where they are coming from. Their language gives you the clue are they saying “I think” or “I feel”, what kind of adjectives and adverbs are they using?

“Feelings are not supposed to be logical. Dangerous is the man who has rationalized his emotions.” David Borenstein